Grandstream’s UCM6300 Ecosystem Overview

Have you checked out Grandstream’s new UCM6300 series high-end UC solution? Grandstream and VoIP Supply co-hosted a UCM Ecosystem webinar this month to give you an inside scoop of this latest innovation from Grandstream. Let’s check out some key highlights:

Download our webinar presentation slides here to learn more!

What is UCM6300 Ecosystem?

The UCM6300 Ecosystem pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. 

Four UCM6300 Appliances

The UCM6300 series provides a high-end unified communications solution packed with an ecosystem of mobility, security, video and collaboration tools. This series of UC Appliances provide a platform that unifies all business communications on one centralized network, including: 

• Voice 
• Video 
  • Calling 
  • Conferences 
  • Surveillance 
• Remote Working

The UCM6300 series is composed of 4 different models, to adjust to the requirements of each organization, including the UCM6301, UCM6302, UCM6304, and the UCM6308.

See a comparison chart:

All UCM6300 Series appliances are manageable from Grandstream’s cloud-based platform GDMS (Grandstream Device Management System). Users are able to easily configure, monitor and troubleshoot their Grandstream collaboration solutions from a single interface.

Check out this solution diagram below for an overview:

Grandstream WAVE

Grandstream Wave, a mobile and desktop app that provides remote voice and video collaboration tools, works perfectly with Grandstream’s UCM6300 series. Enjoy an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere!

UCM Remote Connect

UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users. 

And that’s not all! Grandstream’s UCM6300 series has a lot of potential awaiting your discovery. Visit our product page or contact one of our VoIP solutions consultants to learn more!

The post Grandstream’s UCM6300 Ecosystem Overview appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/35rFoJR
via IFTTT

Build a Virtual Lobby with Mobotix Cameras

Imagine a lobby with no receptionist and all your visitors will be greeted or contacted automatically when they walk in. This is the future of a virtual lobby that’s secure, efficient, and cost-effective. With one single PoE cable, Mobotix’s IP cameras provide your clients with a device that will:

• Make announcements based on events.  
• Make a phone call to the back with a recorded message announcing a visitor
• Act as an intercom through the camera mic/speaker
• Send an email with a snapshot of the visitor for records
• All while recording video for security right onto the SD Card.  No NVR or server needed.
• If compatible with the Multi-Sense accessory, then it can also protect and send alerts based on:
  • Noise, such as glass breaking
  • Light – flashlights or lights after hours
  • Motion to send an intrusion alert via email / call to security.

3 Mobotix Cameras to Build a Virtual Lobby:

• Mobotix c26B Indoor 360° Wall Camera: a complete video system for ceiling installations. This small and light, but reliable camera offers a complete hemispheric view and can be used with a night or day sensor. 
• Mobotix i26B Indoor Wall Camera:  a compact and discreet security system specially designed for wall installations. The i26B has a 15 tilt angle that gives your clients an overview of the room. When used with a 180 lens, a single i26 can be used to monitor an entire room. Its design allows it to be inconspicuous in any room. 
• Mobotix p26B Indoor 360° Wall Camera: an indoor camera that can be installed with 2-way communication with audio and speaker for announcements. The p26B is available in various sensor and lens options including a 180° fisheye lens or a 103° ultra-wide-angle lens. 

Contact one of our VoIP consultants at 1-800-398-8647 to learn more about Mobotix’s security cameras!

The post Build a Virtual Lobby with Mobotix Cameras appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/36K4Aen
via IFTTT

How to Lock and Unlock The Fanvil Phone Keyboard

Locking your Fanvil IP phone keyboard can be handy when you want to avoid hitting the wrong keys during an important call. Today we will take Fanvil’s X4U IP Phone as an example and show you how to lock and unlock the Fanvil keyboard easily. 

How to Lock and Unlock the Fanvil X4U IP Phone Keyboard

To lock your Fanvil X4U IP phone:

• First long-press the “#” key for 3 seconds
• You will see the message “Your keyboard is locked” displayed on your phone screen

To unlock your Fanvil X4U IP phone:

• Repeat the same action: long-press the “#” key for 3 seconds
• Now the phone will ask you to put in a password
• The default password for this is “123”. Note that this password can be configured and altered.
• Once you entered the password, press “OK”
• Now you will see a message “Unlocked” on your screen

How to Configure Fanvil Phone Keyboard Lock Settings

Note that the keyboard lock feature is available on the older Fanvil models by pressing the “#” key. It is also available on Fanvil’s latest phones, the XU Series, X7 series, X210. However, the keyboard lock feature is not enabled by default on the new models, users will have to do the following:

• Go into the Fanvil phone GUI
• Go to phone settings
• Advance Tab 
• Adjust Keyboard lock settings, from where you will have the option to set your own password

There you have it! Have you successfully locked and/or unlocked your Fanvil phone? 

Visit our website or see Fanvil’s user manual here to learn more: ttps://www.fanvil.com/Uploads/Temp/download/20200824/5f438b6cbf5b2.pdf

The post How to Lock and Unlock The Fanvil Phone Keyboard appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3lr6Xc6
via IFTTT

What are the Differences Between Traditional WAN and SD-WAN?

Are you facing issues with your existing communication infrastructure? Are you looking to cut down more costs? It’s time to consider the benefits of SD-WAN!

Traditionally, Multi-Protocol Label Switching (MPLS) is an effective way to ensure reliable connections for real-time applications. MPLS is an overlay technique designed to improve performance for branch offices, metro services, and other multi-branch enterprises that require quality of service (QoS) for real-time applications.

However, as businesses grow, MPLS becomes more limited and expensive and that’s where SD-WAN comes into play!

Traditional WAN vs SD-WAN – What are the differences?

Here we will focus on three main differences:

Quality

Unlike the traditional WAN, SD-WAN senses the quality of all your connections and routes the traffic to the best path to optimize your call quality and make sure your communication system is up and running smoothly at all times. 

Also, SD-WAN is a cloud-based service that gives office workers direct access to the cloud; whereas a traditional WAN routes the traffic to a data center or headquarter.

Costs

The traditional WAN (multi-protocol label switching) requires leased lines from the same provider. These leased or dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings!s for your business.

Coverage

With traditional WAN, when a business expands into new markets, it’s hard to find a provider that provides global coverage. Businesses would need to work with multiple providers and partners to stitch the coverage together by themselves. 

SD-WAN, on the other hand, is a feature on services like SimpleWAN that can be utilized on their cloud-based controller, providing a simple sight picture of your entire network no matter how many branches you have, where they are located, or how far they are from each other. 

Read here to learn more: 4 Ways How SD-WAN Makes Your Business Voice Better

The post What are the Differences Between Traditional WAN and SD-WAN? appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2In7EVt
via IFTTT

What is a softphone? How does it work?

If you travel a lot or work offsite frequently and you haven’t heard about softphones, you are really missing out!

What is a softphone?

A Softphone is a software-based application that is usually available as an app on your smartphone or PC. It is mostly used as the main phone or an extension of a desk phone.

Softphones have become a more popular solution to remote workers as it eliminates the need to carry a physical phone with you when you work offsite. It is also a more efficient and convenient solution to connect onsite and offsite workers. 

Read here to learn more: Why Using Softphones Is a Better Solution for Remote Workers

How Does a Softphone Work?

There are two main forms of softphones: Desktop softphones and mobile softphones.

Desktop softphones allow users to access UC features right from their computers without a desk phone. Simply download a dedicated app from your computer, features like chats, visual voicemail, document sharing, and more will all be available to you.

Mobile softphones give you the ability to connect with your team through your mobile phone. Through a dedicated softphone app on your cell phone, you will be able to call, forward calls, receive voicemail and chat with coworkers just like using a desk phone in the office.  

What are the Softphone Options on the Market?

Many VoIP service providers now provide a softphone option with no additional fees. Once you purchase the service subscription, you can download the softphone application at no charge. 

With the softphone, you will be able to take advantage of all the phone features you expect from a desk phone through an app. Here are a few examples:

• Sangoma Softphone
• Sangoma Switchvox Softphone
• 3CX Softphone
• RingCentral Softphone

There are also stand-alone softphone options like ZoiPer, a softphone solution that’s compatible with several VoIP service providers and PBXs including Asterisk, Freeswitch, 3CX, and more. 

Check out these 20 Free Softphone Options available to you here!

The post What is a softphone? How does it work? appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/32qtQVo
via IFTTT

New! Sangoma Switchvox 7.6.1 is Now Available!

Sangoma announced that the newest version of Switchvox 7.6.1 is released for all active subscribers starting from November 4th, 2020! Request access and begin using Switchvox 7.6.1 is highly encouraged.

What’s New with Switchvox 7.6.1? 

1. SIPStation Wholesale SIP Trunking Integration: Support for SIPStation Wholesale SIP Trunking with an easy-to-use tool and process for attaching an SMS DID to an extension.
2. SMS: Expanded support for SMS carrier options for SIP Trunking wholesalers and Switchvox end users.
3. Chat: Switchboard Chat Widget is no longer available. Download and use the Desktop Softphone and transition your team to using the app. See Switchvox Chat Transitions to the Desktop Softphone.
4. More Issues Fixed: Permanent fix for the self-signed root certificate issue. See More updates here: Updating to Switchvox 7.6.1.

Learn more about Switchvox on our website or simply call one of our VoIP experts at 1-800-398-8647!

The post New! Sangoma Switchvox 7.6.1 is Now Available! appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/389YohU
via IFTTT

3CX V16, Update 7 Alpha Integrates Facebook and SMS Messaging!

Did you hear this? 3CX’s new update 7 Alpha now supports Facebook integration and SMS messaging! This version also comes with new improvements to 3CX Live Chat including:

• One central location for SMS, FB and Live Chat messages.
• Easy search and filtering of chat conversations.
• Messages received via Facebook, SMS or Live Chat are linked to your CRM.
• New chat reporting including chat performance and abandoned chat reports.
• Queue manager capabilities extended to monitor / whisper during live chat.

Let’s look at some details:

Facebook and SMS Integration

Users are able to reply to their Facebook business messages and business text messages via the chat feature included in the 3CX web client and smartphone apps. The web client allows you to compose messages to a contact or internal user group. Easily distinguish between SMS, Live Chat and Facebook messages with an icon indicator. 

With this new integration, users are enabled to manage multiple channels under one platform and set up queue-based/ group handing of chats for auto-assign messages. This way, you will make sure all chats are being answered in a timely manner. 

 More Improvements

• Integration with CRM: The server automatically checks for a matching entry against personal/company contacts, CRM or Microsoft 365.
• Updated live chatbox: A refreshed UI together with improvements in security and functionality.
• New Chat Reports: 

• Queue chat performance: Identify the performance of queues for a specified date range to help you adjust agent scheduling and capacity.
• Queue Agents Chat Statistics: Check statistics of specific agents in any queue for a specified date range
• Abandoned Chats: Lists unanswered messages on the various channels.
• Extended Queue Manager: New feature that allows you to access active agents’ conversations.

Join our 3CX Boot Camp webinar to learn more 3CX updates!

The post 3CX V16, Update 7 Alpha Integrates Facebook and SMS Messaging! appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2JvQtkM
via IFTTT

Why Using Softphones Is a Better Solution for Remote Workers

About two-third of U.S. employees are working remotely during this unprecedented pandemic. Is your phone system equipped to accommodate these remote workers?

Obviously, a deskphone sitting in the office won’t help the employees who work offsite; so what options and tools are available to keep these employees safe and productive at the same time? 

Using Personal Devices

Using personal communication devices such as your own mobile phone sounds like a no-brainer, however, these personal devices may not be the best in regards to security, productivity and more.

Using a Deskphone at Home

Yes, of course taking your deskphone with you may be a good choice for some. Once set up, you are able to work as if you were in the office. However, for employees that work in multiple locations or work only part time remotely, traveling with a physical phone can be cumbersome! 

5 Benefits of Using Softphones Anywhere you go

A softphone is a software application that gives you access to the same phone system and features you use at work from anywhere from your PC or smartphone rather than a physical phone. 

1. Flexibility: A softphone enables you to work from anywhere you want, as long as you have Internet access and your PC or mobile device.
2. Security: Using a softphone is much more secure than using your own cell phone. For example, you would be able to separate your personal and work numbers, keeping your personal information secure.
3. Productivity: Access to the same phone features you are familiar with and work as if you were right in the office! You won’t need to sacrifice productivity to flexibility. 
4. Consistency: When your team uses the same softphone, this makes it easier to manage your communications. Whether your team member works at home or in the office, they are able to stay connected at the same platform.
5. Virtual Meetings: Hosting a video conference is easy with a softphone. Meet with your customers or teams easily online with your phone or computer.

What Softphone Options Are Available?

VoIP Supply carries multiple top-brand softphones, including Broadvoice, OnSIP, Switchvox Mobile, 3CX WebMeeting, Nextiva Desktop App, and more. 

Call one of our VoIP experts at 1-800-398-8647 to explore the best softphone solutions for your business today!

The post Why Using Softphones Is a Better Solution for Remote Workers appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3jDJWAM
via IFTTT

How To Become Compliant With Kari’s Law with Sangoma’s Phone Systems

As the federal version of Kari’s law went into effect on February 16th, 2020, everyone is paying closer attention to this complex but crucial topic. Today we will look at how Sangoma’s FreePBX can help you become compliant with Kari’s Law. 

What is Kari’s Law?

Kari’s Law is created to ensure that everyone in distress can reach a public-safety answering point (PSAP) by dialing 911, with no need to dial a prefix such as 1 or 9 to get to an external line.

Who needs to be compliant with Kari’s Law?

If you manufactured, imported, or offered business phone systems for sale or lease, first sold or leased, or installed after February 16th, 2020, then you are required to follow Kari’s Law now.

Kari’s Law also requires that notification of these emergency calls is being made and sent to a central location where the phone system is installed. 

How to Become Compliant with Kari’s Law

Both Sangoma’s on-premise phone systems and hosted PBX systems (FreePBX, PBXact, and Switchvox) are compliant with the location requirement and Kari’s Law. These phone systems require that the customer provide their location during the initial setup process of the phone system.

Configure the dial plan and notification system

The on-prem phone system admin and/or user needs to configure the dial plan to enable the direct E911 dial. If you are using Sangoma’s SIPStation SIP Trunking solution, you can also provide a method of updating their location by completing an online form. 

For PBXact Cloud users to comply with the notification requirements, users will need an end-user admin (or the Sangoma partner) to configure the system and provide notification of these 911 calls to other onsite staff.

Visit this page to learn more about Kari’s Law and Ray Baum compliance or simply call one of our VoIP consultants at 1-800-398-8647!

The post How To Become Compliant With Kari’s Law with Sangoma’s Phone Systems appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2TwKWMo
via IFTTT

How to Optimize The Video Quality on Jabra’s PanaCast

It can be annoying when your video is not clear during an important video conferencing meeting. To ensure that you have a clear view at all times with Jabra’s PanaCast web camera, here are some best practices you can follow:

• Mount the camera at the eye-level of the participants in the room.
• For Zoom users, remember that the Intelligent Zoom feature works up to 3.6m/12ft from PanaCast camera
• Check the Field of View: Make sure you are using the optimal viewing angle. This setting is available in Jabra Direct
• Adjust the Image Quality: Make sure your brightness and saturation are optimal according to your room settings. This can be found in Jabra Direct
• Look around your meeting room to make sure that all participants are under proper lighting
• Avoid any lights pointing directly at the Jabra PanaCast Web Camera
• Check the Vivid HDR setting to optimize video under any lighting conditions and improve overall real-time experience
• Optimize your video settings in your video conferencing application 
• Connect your cable to the right USB port:
  • A USB 3.0 port gives you 4K resolution at 30 frames per second
  • A USB 2.0 port gives you 4K resolution at 22 frames per second

There you have it! Is your PanaCast web camera all optimized and ready for a clear conversation? Share your experience with us!

Visit our product page to learn more about Jabra’s PanaCast web camera.

The post How to Optimize The Video Quality on Jabra’s PanaCast appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/34yRdNZ
via IFTTT

Why Your Business Needs SMS/MMS Texting

Is your business utilizing SMS/MMS services? If not, it’s time to consider it! Engaging your customers has never been easier and faster. More and more businesses now use SMS/MMS texting services for a variety of applications including:

• Sales promotions
• Appointment reminders
• Product launches
• Identity verification
• Alerts & notifications
• Surveys
• Customer support
• Delivery tracking
• Event ticketing
• Marketing campaign
• Contests
• And more!

Text Messaging is More Effective Than Emails

Did you know that nearly every text message is opened, compared to only 1 in 5 emails? And almost all text messages are considered priority communications and read within 3 minutes. Customers also show higher engagement and response rates with text messaging! What does this mean? SMS/MMS has a lot of potential for your business! 

Bubble by Broadvoice MMS/SMS Texting Services

Bubble by Broadvoice is designed to allow you to interact instantly with your clients no matter where they are — via business SMS/MMS messages. Let’s check out some of its must-have features:

Outbound text automation

Automate customer interactions using these SMS tools: 

• Textcasts – Broadcast a text message to a list of customer mobile numbers. 
• Message Templates – Set up automated responses to customer messages. 
• Timetexts – Schedule text messages one at a time, as a series or as appointment reminders.

Inbound text routing

Turn your call center into an omnichannel contact center with Broadvoice’s exclusive Live Agent Routing feature, which allows you to: 

• Route customer texts to agent queues just like phone calls. 
• Leverage built-in intelligence to direct calls to the right department or agent. 
• Monitor text queues, volume, and even individual interactions.

More Benefits of Bubble by Broadvoice

• Avoid wasted time and manpower on missed calls and voicemail messages
• Templatize and automate routine notifications and responses
• Deliver promotions and special offers straight to your customers
• Give customers immediate and responsive service they will rave about
• Text enable your software, website, or other applications leveraging the simple API
• Let customers contact your teams by text and phone

You are also able to easily monitor your customer engagement with Broadvoice Bubble’s intuitive dashboard!

Download this datasheet to learn more details or simply give one of our VoIP solution consultants a call at 1-800-398-8647!

The post Why Your Business Needs SMS/MMS Texting appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2Tw0YGl
via IFTTT

8 Actions to Secure Your Phone System with 3CX

The rise of remote work has brought opportunities to hackers. VoIP Supply and 3CX co-host a monthly webinar to help our 3CXresellers stay on top of the latest updates/ This month, we focused on the measures you can take to secure your phone system! Let’s take a quick glance at the eight actions you can take immediately:

Download our 3CX webinar presentation slides to learn more!

Snom also joined us to talk about their D120 and D7XX Series IP Phones and more. Click here to see the slides.

#1 SIP Authentication 

Setting up your SIP authentication is the first step! The default setting requires a random 10 character alphanumeric SIP ID and password; however, you can secure further with more characters (up to 50) 

#2 Extension Security: Voicemail PIN 

Do you have PIN numbers for your voicemail? One you enable the default setting, you can set up a random 4-digits of numeric PIN and the system gives you 3 failed attempts. If you don’t need voicemail at all, it’s better to disable the function. 

You can also make your voicemail more secure by increasing the PIN digit length (up to 10)

#3 Extension Security: Security Settings 

Check out more security settings you can change to protect your system here:

• Disable Extension for unused extensions 
• Disable External calls. Only internal calls possible 
•  PIN Protect. Allow external calls only after entry of Voicemail PIN (Example: 777) 
• Prevent extensions from REGISTERing from outside the Local LAN 
• Prevent Apps from connecting from external locations through the tunnel 
• Block outbound calls outside office hours. Cleaners etc

#4 Allowed Country Codes 

Set allowed country codes to specify to which countries your calls are allowed to be made. Follow these steps:

→ Settings → Security → Allowed Country Codes 

→ Specifies to which countries calls are allowed to be made 

→ Uses International Dialing Code from E164 settings

→ Match after Outbound Rule reformatting 

→ Must match exactly to be effective

#5 Configure Secure SIP 

→ Settings → Security → Secure SIP 

→ Certificates pre-configured for 3CX FQDNs 

→ Provision telephones in sSIP mode (Manually) 

→ Attention: Secure SIP uses TCP port 5061 (Default) 

• 3CX App for Windows 

→ Extension → Phone Provisioning → SIP Transport = TLS

#6 SRTP 

• Encryption of audio streams (RTP) 

→ from and to an active extension 

→ Using crypto keys 

→ Must be activated on Extension & IP Phone (useless without sSIP) 

• Setup of sRTP IP Phones 

→ Enable sRTP via the Web UI of Phones 

• 3CX App for Windows 

→ RTP Mode = Only Secure

#7 Anti-Hacking Options 

There are more anti-hacking actions you can take:

• Failed Authentication Protection 

→ Specify the amount of failed Authentication Attempts

→ Once Exceeded → Blacklisted 

○ Default → 25 attempts 

You can also secure your system further by reducing the number of attempts allowed (min 3). Just be careful that reducing too much may cause legitimate extensions to be Blacklisted!

• Failed Challenge Requests 

→ Specify the amount of Unchallenged 407 Authentication Requests 

→ Once Exceeded → Blacklisted 

The default gives you 1000 attempts but again, you can alter this number to reduce attempts allowed (min 100).

• Protects against packet floods 
• Split into 3 levels/barriers 

→ Below Amber = no action 

→ Amber Barrier reached = 5 seconds (throttling) 

→ Red Barrier reached = Blacklist interval 

• Blacklist Time Interval 

→ Once IP is Blacklisted by Anti-Hacking Options 

→ Remains Blacklisted for the number of seconds specified 

The default number is 86400 s (24 hrs). You can increase value upto a maximum of 1,000,000,000 s (~11,574 days or 31.7 years).

#8 IP Blacklist 

Block out unwanted guests by adding their IP address to a blacklist:

→ Dashboard → IP Blacklist 

○ When Anti-Hacking criteria are met 

→ IPs of ‘perpetrators’ are added 

→ Default Global Blacklist Time Interval 

You may also manually set up the Blacklist / Whitelist IPs to deny and/or allow certain IPs.

Ready to learn more? Download our Presentation Slides to Learn More Do’s and Don’ts! Visit our 3CX product pages or visit VoIPSupply’s 3CX Page to get more information.

Don’t forget to register for our next 3CX reseller webinar! Click here to register today.

The post 8 Actions to Secure Your Phone System with 3CX appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/35AXGHH
via IFTTT

October VoIP Supply Reseller Updates

Did you join our VoIP Supply reseller webinar this month? If you didn’t, don’t miss out on this webinar recap! This month, Don talked about our new products, Snom’s new certification with Metaswitch, Broadvoice Bubble features, and so much more. Let’s dive in!

Download our Presentation Slides Here to Learn More

What New Products Should VoIP Resellers Look Out For?

There are many exciting new products being released this month! 

Grandstream’s UCM6300

Grandstream’s UCM6300 has drawn a ton of attention and we will have them in stock on Monday (October 26th!). The UCM6300 Series is Grandstream’s latest IP PBXs that support desktop (WebRTC), mobile (Wave app), SIP video conferencing endpoints, IP phones.

ESI’s Access 5D Thermal Reader

Looking for a solution that will help your customers keep their work environment safe during this difficult time? Definitely check out the ESI Access 5D Thermal Reader! 

This device is designed to check for a flexible set of variables that can be set by each organization according to their access needs. It utilizes RFID scans, QR codes, and even facial recognition for a wide range of different scenarios and businesses

Patton’s SN500

Don’t forget to also check out Patton’s latest addition to its SmartNode family. Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls. 

Metaswitch Certifies Interoperability with Snom SIP Phones

Snom is proud to announce the successful interop of Snom SIP phones with cloud-native communications leader, Metaswitch. The platforms added the following Snom desksets, DECT mobility and conference solutions to Metaswitch PBX solutions, resulting in successful interoperability and ease of configuration:

• D7XX SIP Desk Phone Series
• M100 SMB DECT Mobility Series
• C620 Conference Phone

What is Broadvoice Bubble?

Have you heard of Broadvoice Bubble? Broadvoice Bubble lets users interact instantly with clients wherever they are via business SMS/MMS messages delivered automatically to their smartphones!

Key benefits include:

• Avoid wasted time and manpower on missed calls and voicemail messages
• Templatize and automate routine notifications and responses
• Deliver promotions and special offers straight to your customers
• Give customers immediate and responsive service 
• Text-enable your software, website, or other applications
• Let customers contact your service by text as well as phone

Ready to see more updates? Join our monthly VoIP Supply reseller webinar to stay on top of VoIP!

The post October VoIP Supply Reseller Updates appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3jsbGbw
via IFTTT

What’s New This October? Grandstream’s UCM6300, Yealink’s T4U Series, and More!

It’s time to review our new VoIP Hardware this month! The biggest highlight goes to Grandstream’s new UCM6300 Series IP PBX. 

Grandstream’s UCM6300 IP PBX

Grandstream’s UCM6300 series is a new series of high-end UCM IP PBXs. The UCM6300 series includes four models, the UCM6301, UCM6302, UCM6304, and UCM6308. These new IP PBXs draw a lot of attention between businesses looking for an increased capacity (up to 5000 users!). Click here to learn more about the UCM6300!

Key Features:

• A true enterprise-grade unified communications solution
• Increased capacity – up to 5000 users 
• Included video conferencing platform 
• Built-in high-availability and hot standby 
• API available for integrations and interoperability (Asterisk 16)

Yealink’s New T4U Series IP Phones

The next big highlight goes to Yealink’s T4U Series. Yealik’s new T4U Series offers the same elegant appearance as the T4 line, but with improvements on greater interoperability and better collaboration. These IP phones come with secure interoperability, easy customization, and more advanced features such as:

• High Expansibility
• Optima HD Audio
• Acoustic Shield
• Efficient Installation and Provisioning
• Secure Transport and Interoperability

Patton’s SmartNode 500 Session Border Controller and Router

Don’t forget to also check out the Patton SmartNode 500 eSBC and Router, the smallest SBC device in the world! 

Designed for small/home offices and small to medium enterprises, the SN500 supports 4 to 30 concurrent SIP calls. The SN500 provides protection to your network, as well as call-quality assurance for ALL-IP business communications.

Key Features:

• 2 x Ethernet 10/100/1000Base-T
• 4 SIP Sessions no RTP transcoding (SIP b2b UA) upgradeable
• Patton Cloud Orchestrated Advanced CDRs and Call Quality Metrics**
• Up to 30** SIP to SIP calls
• Desktop or wall mountable

Visit our product page to learn more about the SN500 SBC and Router!

Ready to learn more new VoIP hardware this month? Visit our new product page here or give one of our VoIP solution consultants a call at 1-800-398-8647 today.

The post What’s New This October? Grandstream’s UCM6300, Yealink’s T4U Series, and More! appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3km8bVl
via IFTTT

3 Best Like-New Poly (Polycom) VoIP Phones

VoIP Supply is featuring used Poly products for this month’s top Refresh picks. Our Refresh product line is made up of quality used phones that have been put through our comprehensive 10-step process to help ensure that the products work well and look great. 

Check out the 10-step process here:

Like-New Poly VVX 411

This is a 12-line IP Phone that features HD Voice, dual Gigabit ports and a color 3.5 display. 

This is a great mid-level phone for the office professional or contact center employee. 

Check out the VVX 411 datasheet here to learn more. 

Like-New Poly VVX501

Another 12-line IP Phone is the VVX 501. This model also features Gigabit ports and has a touch-screen display. This model has less BLF keys than the VVX 411 above and has a different interface, but the functions are very similar. 

Check out the VVX 501 datasheet here. 

Like-New Poly VVX601

For the executive user or employees who handle a large number or calls, the Poly VVX 601 IP Phone adds 4 lines with support for up to 16-lines. It also features a larger screen than the previous models with a 4.3in LCD gesture based, multi-touch capable capacitive touchscreen display. The VVX 601 has been designed with managers and high-level employees in mind who can benefit from an expandable office phone. 

Check out the VVX 601 datasheet here. 

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity. 

For more information about Refresh (like new) products from VoIP Supply contact us as 1-800-398-8647.

For the executive user or employees who handle a large number or calls, the Poly VVX 601 IP Phone adds 4 lines with support for up to 16-lines. It also features a larger screen than the previous models with a 4.3in LCD gesture based, multi-touch capable capacitive touchscreen display. The VVX 601 has been designed with managers and high-level employees in mind who can benefit from an expandable office phone. 

Check out the VVX 601 datasheet here. 

All of the Poly models featured here are capable of easily integrating with third-party Unified Communications (UC) apps in order to help increase productivity. 

For more information about Refresh (like new) products from VoIP Supply contact us at 1-800-398-8647.

The post 3 Best Like-New Poly (Polycom) VoIP Phones appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3dGRhOR
via IFTTT

4 Tips to Successful Remote Teaching with Google Meet, Zoom, and Konftel

Remote teaching is just as challenging as distance learning. Especially for teachers who had no experience with remote communication devices. Luckily, with the right devices and practice, all teachers can get the hang of it pretty quickly! Our team put together these 4 tips to help you set up an effective virtual classroom:

Download Konftel’s Remote Classroom Training Slides Here to learn more.

1. Set Up Your Devices

Devices You Will Need:

• Laptop/PC
• USB Cable
• Konftel Ego/55WX Conference Phone
• Konftel Cam20/Cam50 Web Camera
• Secondary screen (if needed)

Plug your computer into a singular USB cable to:

• pair your audio device (Ego/55wx) 
• pair your camera device (Cam20/Cam50) 
• extend your computer screen to a secondary screen in the room

2. Test Your Invitation

Practice sending out an invitation to children who are remote. You generally have two options:

• Everyone who tries to join will be asked to join your classroom
• Only allow students who are in your class to join the classroom

3. Check Audio and Video Settings

Make sure your audio and camera devices are selected properly. 

For Google Meet Users: 

• Click ‘three dots’ in the bottom right of the Google Meet room 
  • Click ‘Settings’ 
• Audio tab 
  • Microphone 
    • Konftel Ego/55Wx 
  • Speakers 
    • Konftel Ego/55Wx 
• Video tab 
  • Konftel Cam20/Cam50 
  • Send ‘High Resolution’

For Zoom Users:

• Click ‘^’ next to Mute 
  • Select a Microphone 
    • Select the Konftel Ego/Konftel 55WX 
• Click ‘^’ next to Video 
  • Konftel Cam20/Cam50

4. Get Familiar with Your Controls:

Play around with the control settings ahead of time will help you prepare for the real class sessions. How do you mute and unmute a student? How do you share your entire screen or a Chrome tab? Check out these basics:

Google Meet Controls:

Konftel Ego Audio Device Controls:

Konftel 55Wx Audio Device Controls:

Download Konftel’s Remote Classroom Training Slides Here to learn more.
There you have it! Konftel’s devices have helped many teachers and students successfully build a secure and effective learning environment. If you’d like to learn more about Konftel, visit our website or simply give one of our VoIP solution consultants at 1-800-398-8647 today.

The post 4 Tips to Successful Remote Teaching with Google Meet, Zoom, and Konftel appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3lPKc11
via IFTTT

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

Are you trying to configure your voice message number on the Fanvil X6 IP phone? You need to configure the number first before you can retrieve any voice messages coming in. Let’s see how this can be easily accomplished:

How to Configure The Voice Message Number on Fanvil’s X6 IP Phone

When the device is in the default standby mode,  

1. Browser the DSS LCD items until you find the [MWI] button.  
2. Press [MWI] button to open the voice message configuration screen, select the line to be configured with up/down navigator keys.  
3. Press [Edit] button to enable and edit the voice message number, when done, press [OK] button to save the configuration

Have you successfully configured your voice message number? Download our Fanvil user manual to learn more!

The post How to Configure The Voice Message Number on Fanvil’s X6 IP Phone appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2GWb5kP
via IFTTT

What are the Best Headsets for Poly (Polycom) Phones?

Are you using Poly (Polycom) phones? Pairing the right VoIP headset with your Polycom VoIP phone is an important factor to enable clear communications. Let’s check out some of the best Poly (Polycom) compatible headsets on the market.

Poly (Plantronics) Blackwire 3210

Poly’s Blackwire 3210 is a USB, one-ear VoIP headset that comes with advanced features. It is perfect for businesses using softphones on a regular basis. We still have the Poly Blackwire 3210 headsets in stock!

Check out some of the popular functions:

• USB-A connection
• Monaural headset
• Step smartly into unified communications
• Wearing style choice
• Lightweight design
• Simple call management
• Outstanding audio quality

Poly (Plantronics) CS540 Headset

Featuring three different wearing styles, the Plantronics CS540 headset is best known for being lightweight (only 21 grams). The Plantronics CS540 is also equipped with one-touch controls, energy efficient power management, and simple plug-and-talk installation to optimize your satisfaction. If you have a limited budget, the refurbished Plantronics CS540 is available at our refresh center.

Som helpful features and functions include:

• Range up to 350-feet away for maximum mobility
• Offers you a choice of three wearing options to match your personal style
• Premium wideband audio quality
• One-touch call answer/end, vol +/-, and mute
• Smart power management system optimizes for range and talk time

Poly (Plantronics) EncorePro HW520V

The Poly EncorePro HW520V is an over the head binaural headset designed for a variety of businesses, including contact centers. The HW520V VoIP headset provides soft ear cushions, making it easy to wear for hours at a time.

See why our customers love the HW520V:

• Adjustable Fit for all day comfort
• Noise cancelling boom
• Visual and Tactile Positioning
• Designed for call-intensive environments
• SoundGuard Technology

What headset are you using for Polycom phones? We want to know.

The post What are the Best Headsets for Poly (Polycom) Phones? appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3diAWj7
via IFTTT

How to Perform a Factory Reset on OBi302 VoIP Adapter

Poly OBi302 is a quality, 2 port Analog Telephone Adapter (ATA) that allows users to use their existing analog phones or fax machines to make calls using the internet. 

We receive questions about the OBi302 Adapter frequently and would like to share the questions and answers with all of you who may need them. Today’s we are going to show you how to factory reset your OBi302 ATA:

How to Factory Reset Poly’s Obi302 ATA

1. Power on the OBi device. 
2. Locate the Factory Reset button access hole on the bottom of the OBi device. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. 
3. Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds. 
4. The Power LED ashes red. Release the button and the OBi device is now reset to factory defaults. Note: A service provider may restrict some 

Download our Poly OBi302 configuration guide here to learn more!

Visit our product page to learn more about the Poly OBi302 VoIP Adapter!

The post How to Perform a Factory Reset on OBi302 VoIP Adapter appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/2Sia6xX
via IFTTT

Sangoma Helps Allworx Customers Switch to Switchvox Cloud at a Discounted Price

Are you an Allworx customer looking for a new cloud solution? Sangoma wanted to help you settle in your new home, Switchvox Cloud!

Allworx customers that move to Switchvox Cloud can now get $22.99/seat on a 3- year unlimited contract. Contact one of our VoIP consultants at 1-800-398-8647 today to claim this deal!

About Sangoma Switchvox Cloud

Switchvox Cloud is Sangoma’s cloud-based Unified Communications (UC) solution for small to medium-sized businesses (SMBs). This full-featured UC cloud solution is affordable and intuitive. Switchvox Cloud providers your employees with reliable, high-quality VoIP phone service and advanced features such as:

• Mobility
• Call queues/ Voicemail
• Unified messaging
• Presence
• Chat
• IVRs
• Integration with Salesforce CRM
• Monitoring
• Learn More here!

The post Sangoma Helps Allworx Customers Switch to Switchvox Cloud at a Discounted Price appeared first on VoIP Insider.

from VoIP Insider https://ift.tt/3cODp4C
via IFTTT