Grandstream’s UCM6300 Ecosystem Overview

Have you checked out Grandstream’s new UCM6300 series high-end UC solution? Grandstream and VoIP Supply co-hosted a UCM Ecosystem webinar this month to give you an inside scoop of this latest innovation from Grandstream. Let’s check out some key highlights:

Download our webinar presentation slides here to learn more!

What is UCM6300 Ecosystem?

The UCM6300 Ecosystem pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes. 

Four UCM6300 Appliances

The UCM6300 series provides a high-end unified communications solution packed with an ecosystem of mobility, security, video and collaboration tools. This series of UC Appliances provide a platform that unifies all business communications on one centralized network, including: 

• Voice 
• Video 
  • Calling 
  • Conferences 
  • Surveillance 
• Remote Working

The UCM6300 series is composed of 4 different models, to adjust to the requirements of each organization, including the UCM6301, UCM6302, UCM6304, and the UCM6308.

See a comparison chart:

All UCM6300 Series appliances are manageable from Grandstream’s cloud-based platform GDMS (Grandstream Device Management System). Users are able to easily configure, monitor and troubleshoot their Grandstream collaboration solutions from a single interface.

Check out this solution diagram below for an overview:

Grandstream WAVE

Grandstream Wave, a mobile and desktop app that provides remote voice and video collaboration tools, works perfectly with Grandstream’s UCM6300 series. Enjoy an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere!

UCM Remote Connect

UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users. 

And that’s not all! Grandstream’s UCM6300 series has a lot of potential awaiting your discovery. Visit our product page or contact one of our VoIP solutions consultants to learn more!

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Build a Virtual Lobby with Mobotix Cameras

Imagine a lobby with no receptionist and all your visitors will be greeted or contacted automatically when they walk in. This is the future of a virtual lobby that’s secure, efficient, and cost-effective. With one single PoE cable, Mobotix’s IP cameras provide your clients with a device that will:

• Make announcements based on events.  
• Make a phone call to the back with a recorded message announcing a visitor
• Act as an intercom through the camera mic/speaker
• Send an email with a snapshot of the visitor for records
• All while recording video for security right onto the SD Card.  No NVR or server needed.
• If compatible with the Multi-Sense accessory, then it can also protect and send alerts based on:
  • Noise, such as glass breaking
  • Light – flashlights or lights after hours
  • Motion to send an intrusion alert via email / call to security.

3 Mobotix Cameras to Build a Virtual Lobby:

• Mobotix c26B Indoor 360° Wall Camera: a complete video system for ceiling installations. This small and light, but reliable camera offers a complete hemispheric view and can be used with a night or day sensor. 
• Mobotix i26B Indoor Wall Camera:  a compact and discreet security system specially designed for wall installations. The i26B has a 15 tilt angle that gives your clients an overview of the room. When used with a 180 lens, a single i26 can be used to monitor an entire room. Its design allows it to be inconspicuous in any room. 
• Mobotix p26B Indoor 360° Wall Camera: an indoor camera that can be installed with 2-way communication with audio and speaker for announcements. The p26B is available in various sensor and lens options including a 180° fisheye lens or a 103° ultra-wide-angle lens. 

Contact one of our VoIP consultants at 1-800-398-8647 to learn more about Mobotix’s security cameras!

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How to Lock and Unlock The Fanvil Phone Keyboard

Locking your Fanvil IP phone keyboard can be handy when you want to avoid hitting the wrong keys during an important call. Today we will take Fanvil’s X4U IP Phone as an example and show you how to lock and unlock the Fanvil keyboard easily. 

How to Lock and Unlock the Fanvil X4U IP Phone Keyboard

To lock your Fanvil X4U IP phone:

• First long-press the “#” key for 3 seconds
• You will see the message “Your keyboard is locked” displayed on your phone screen

To unlock your Fanvil X4U IP phone:

• Repeat the same action: long-press the “#” key for 3 seconds
• Now the phone will ask you to put in a password
• The default password for this is “123”. Note that this password can be configured and altered.
• Once you entered the password, press “OK”
• Now you will see a message “Unlocked” on your screen

How to Configure Fanvil Phone Keyboard Lock Settings

Note that the keyboard lock feature is available on the older Fanvil models by pressing the “#” key. It is also available on Fanvil’s latest phones, the XU Series, X7 series, X210. However, the keyboard lock feature is not enabled by default on the new models, users will have to do the following:

• Go into the Fanvil phone GUI
• Go to phone settings
• Advance Tab 
• Adjust Keyboard lock settings, from where you will have the option to set your own password

There you have it! Have you successfully locked and/or unlocked your Fanvil phone? 

Visit our website or see Fanvil’s user manual here to learn more: ttps://www.fanvil.com/Uploads/Temp/download/20200824/5f438b6cbf5b2.pdf

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What are the Differences Between Traditional WAN and SD-WAN?

Are you facing issues with your existing communication infrastructure? Are you looking to cut down more costs? It’s time to consider the benefits of SD-WAN!

Traditionally, Multi-Protocol Label Switching (MPLS) is an effective way to ensure reliable connections for real-time applications. MPLS is an overlay technique designed to improve performance for branch offices, metro services, and other multi-branch enterprises that require quality of service (QoS) for real-time applications.

However, as businesses grow, MPLS becomes more limited and expensive and that’s where SD-WAN comes into play!

Traditional WAN vs SD-WAN – What are the differences?

Here we will focus on three main differences:

Quality

Unlike the traditional WAN, SD-WAN senses the quality of all your connections and routes the traffic to the best path to optimize your call quality and make sure your communication system is up and running smoothly at all times. 

Also, SD-WAN is a cloud-based service that gives office workers direct access to the cloud; whereas a traditional WAN routes the traffic to a data center or headquarter.

Costs

The traditional WAN (multi-protocol label switching) requires leased lines from the same provider. These leased or dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings!s for your business.

Coverage

With traditional WAN, when a business expands into new markets, it’s hard to find a provider that provides global coverage. Businesses would need to work with multiple providers and partners to stitch the coverage together by themselves. 

SD-WAN, on the other hand, is a feature on services like SimpleWAN that can be utilized on their cloud-based controller, providing a simple sight picture of your entire network no matter how many branches you have, where they are located, or how far they are from each other. 

Read here to learn more: 4 Ways How SD-WAN Makes Your Business Voice Better

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What is a softphone? How does it work?

If you travel a lot or work offsite frequently and you haven’t heard about softphones, you are really missing out!

What is a softphone?

A Softphone is a software-based application that is usually available as an app on your smartphone or PC. It is mostly used as the main phone or an extension of a desk phone.

Softphones have become a more popular solution to remote workers as it eliminates the need to carry a physical phone with you when you work offsite. It is also a more efficient and convenient solution to connect onsite and offsite workers. 

Read here to learn more: Why Using Softphones Is a Better Solution for Remote Workers

How Does a Softphone Work?

There are two main forms of softphones: Desktop softphones and mobile softphones.

Desktop softphones allow users to access UC features right from their computers without a desk phone. Simply download a dedicated app from your computer, features like chats, visual voicemail, document sharing, and more will all be available to you.

Mobile softphones give you the ability to connect with your team through your mobile phone. Through a dedicated softphone app on your cell phone, you will be able to call, forward calls, receive voicemail and chat with coworkers just like using a desk phone in the office.  

What are the Softphone Options on the Market?

Many VoIP service providers now provide a softphone option with no additional fees. Once you purchase the service subscription, you can download the softphone application at no charge. 

With the softphone, you will be able to take advantage of all the phone features you expect from a desk phone through an app. Here are a few examples:

• Sangoma Softphone
• Sangoma Switchvox Softphone
• 3CX Softphone
• RingCentral Softphone

There are also stand-alone softphone options like ZoiPer, a softphone solution that’s compatible with several VoIP service providers and PBXs including Asterisk, Freeswitch, 3CX, and more. 

Check out these 20 Free Softphone Options available to you here!

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New! Sangoma Switchvox 7.6.1 is Now Available!

Sangoma announced that the newest version of Switchvox 7.6.1 is released for all active subscribers starting from November 4th, 2020! Request access and begin using Switchvox 7.6.1 is highly encouraged.

What’s New with Switchvox 7.6.1? 

1. SIPStation Wholesale SIP Trunking Integration: Support for SIPStation Wholesale SIP Trunking with an easy-to-use tool and process for attaching an SMS DID to an extension.
2. SMS: Expanded support for SMS carrier options for SIP Trunking wholesalers and Switchvox end users.
3. Chat: Switchboard Chat Widget is no longer available. Download and use the Desktop Softphone and transition your team to using the app. See Switchvox Chat Transitions to the Desktop Softphone.
4. More Issues Fixed: Permanent fix for the self-signed root certificate issue. See More updates here: Updating to Switchvox 7.6.1.

Learn more about Switchvox on our website or simply call one of our VoIP experts at 1-800-398-8647!

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3CX V16, Update 7 Alpha Integrates Facebook and SMS Messaging!

Did you hear this? 3CX’s new update 7 Alpha now supports Facebook integration and SMS messaging! This version also comes with new improvements to 3CX Live Chat including:

• One central location for SMS, FB and Live Chat messages.
• Easy search and filtering of chat conversations.
• Messages received via Facebook, SMS or Live Chat are linked to your CRM.
• New chat reporting including chat performance and abandoned chat reports.
• Queue manager capabilities extended to monitor / whisper during live chat.

Let’s look at some details:

Facebook and SMS Integration

Users are able to reply to their Facebook business messages and business text messages via the chat feature included in the 3CX web client and smartphone apps. The web client allows you to compose messages to a contact or internal user group. Easily distinguish between SMS, Live Chat and Facebook messages with an icon indicator. 

With this new integration, users are enabled to manage multiple channels under one platform and set up queue-based/ group handing of chats for auto-assign messages. This way, you will make sure all chats are being answered in a timely manner. 

 More Improvements

• Integration with CRM: The server automatically checks for a matching entry against personal/company contacts, CRM or Microsoft 365.
• Updated live chatbox: A refreshed UI together with improvements in security and functionality.
• New Chat Reports: 

• Queue chat performance: Identify the performance of queues for a specified date range to help you adjust agent scheduling and capacity.
• Queue Agents Chat Statistics: Check statistics of specific agents in any queue for a specified date range
• Abandoned Chats: Lists unanswered messages on the various channels.
• Extended Queue Manager: New feature that allows you to access active agents’ conversations.

Join our 3CX Boot Camp webinar to learn more 3CX updates!

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